Shipping & Returns
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Shipping & Returns
Once your order has been placed, you will receive a confirmation email. We aim to dispatch all orders within 2 working days, unless otherwise mentioned.
We offer a flat delivery rate of £4.95 for all orders under £200, and FREE DELIVERY on all orders over £200.
All orders will be sent on a standard delivery service with Royal Mail or a Courier, and may require a signature on receipt.
* Free in-store collection also available from our shop - SO Marrakech, 123 George Street, Altrincham, Greater Manchester WA14 1RN *
We ship to the whole of the UK. If you require international shipping, we will be happy to arrange this. Please kindly email us at firstname.lastname@example.org and we will provide you with a shipping estimate.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you haven’t received a refund yet, please contact us at email@example.com.
To return your product, you should mail your product to: SO Marrakech, 123 George St, Altrincham, Greater Manchester WA14 1RN.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.